Effective Date:
1. Scope and Contract Formation
These service terms apply to Door-to-door Box Storage, Door-to-door Storage, Central Warehouse, Business Storage, and local moving services provided by One Plus One Storage (Hong Kong, 'we'). 'You' refers to the customer or authorised representative who makes a booking and accepts services.
Browsing the website, filling out an enquiry form, or sending a WhatsApp enquiry does not in itself constitute a formed service booking. The actual service scope, fees, dates, rental periods, and applicable terms must be confirmed by both parties in a preservable written format before the service begins.
If an individual quotation or service confirmation has special arrangements, these should be clearly stated and read alongside these terms. In case of inconsistency, both parties should clarify before confirming the booking; no arrangement shall exclude rights or responsibilities that cannot be excluded by law.
2. Applicable Arrangements for Various Services
- Door-to-door Box Storage: Offers 3-month and 6-month storage plans, charged per box or item; free distribution of storage boxes, free first-trip collection and delivery, and provides one free round-trip collection/delivery every two months. Applicable scope, scheduling, and handover details must be confirmed in advance.
- Door-to-door Storage: Minimum storage period of 3 months, with 3-month and 6-month plans, charged monthly based on the selected storage unit type; free delivery of storage unit and free first-trip collection and delivery. The every-two-month free round-trip arrangement for storage boxes does not automatically apply to this service.
- Central Warehouse: Minimum rental period of 1 month; items are stored centrally in a partitioned exclusive area, not as an independent self-storage unit. Mid-term retrieval from storage costs HK$300 per trip and requires an appointment; this fee is not monthly rent and does not mean door-to-door delivery is included. You may deliver to the warehouse yourself, or arrange paid door-to-door collection/delivery separately.
- Business Storage: Quoted based on goods, quantity, volume, rental period, retrieval frequency, and collection/delivery needs; does not automatically include itemised picking, online store fulfilment, stocktaking, or system integration.
- Local Moving: Quoted based on actual items, location, moving environment, and workload. Whether packing, dismantling/assembly, special moving, storage, and subsequent collection/delivery are included must be confirmed in the quotation.
3. Quotations, Fees, and Payment
Unless otherwise stated, prices on the website are listed in HKD; storage prices are monthly fees, not the total cost of the entire plan. Starting prices only apply to the listed box/storage types and rental periods; size, weight, and free service restrictions still apply.
Door-to-door Box Storage and Door-to-door Storage do not require prepayment or deposits according to current service information, nor are there withdrawal fees; 'No prepayment' does not mean the service is free. The actual payment date, method, and amount due must be clearly stated upon booking confirmation, and is not presumed to apply to Central Warehouse, Business Storage, or moving.
Stairs, long-distance trolley use, loading/unloading restrictions, special or large items, and extra packing may affect quotations. Customers should declare these in advance; if the actual site situation differs from provided information, additional work and fees must be confirmed by both parties first and do not constitute automatic, unconfirmed surcharges.
4. Rental Period, Renewal, Rescheduling, Cancellation, and Refunds
The start date, monthly billing method, due date arrangements, renewal, and required notice period are subject to the written plan confirmed by both parties before the service starts. Any automatic deductions, auto-renewals, or new fees must be clearly notified and consented to in advance.
If you need to change or cancel a booking, retrieve items early, or terminate storage, please contact customer service as soon as possible. Any rescheduling fees, cancellation fees, early termination fees, remaining rent, and refund calculation methods must be clearly notified and agreed to before accepting the booking, and must comply with the law.
Fees due for refunds and early termination are handled according to the written plan confirmed by both parties in advance and applicable law. If we are unable to provide the confirmed service, both parties shall negotiate rescheduling, alternative arrangements, and refunds for unfulfilled parts, while retaining their respective rights under the law.
5. Customer Information, Item Rights, and Handover
You should provide accurate contact details, addresses, item information, and moving conditions, and have the right to entrust us to handle the items. When booking on behalf of a company or others, you should possess appropriate authorisation.
Please arrange for you or an authorised person to handle handover at the agreed time, ensuring the building permits moving, the passage is clear, and pre-arranging lift, parking, and loading/unloading restrictions. During handover, verify the quantity, appearance, item number, and list, and keep handover records.
If the service cannot be completed due to incomplete information, unsafe site conditions, or lack of authorisation, both parties should confirm subsequent arrangements and justified related fees; these terms do not automatically generate unquoted penalties.
6. Packing, Dimensions, and Weight
When packing yourself, use appropriate methods and avoid overloading, leakage, exposed sharp edges, or sealing items that are not fully dry. Please declare fragile, detachable, or specially preserved items in advance to confirm receipt and handling requirements.
Available space and storable quantity in boxes/storage units are subject to item shape, packing, and safe placement. For the 'Other Items' category in Door-to-door Box Storage, the sum of length, width, and height must not exceed 180cm, with a 25kg weight limit; do not assume this limit applies to all box types or moving items.
Insufficient packing does not automatically exempt us from responsibilities we must bear by law. If situations unsuitable for moving or storage are discovered, we should notify you first and confirm the handling method.
7. Prohibited or Declarable Items
- Do not deliver illegal items, stolen goods, explosives, firearms or ammunition, flammable or toxic dangerous goods, gas cylinders, or other items that may endanger personnel, premises, or other customers' items.
- Do not store live animals or plants, perishable food, items that leak or release strong odours, items with existing pest infestations, or items otherwise unsuitable for a general storage environment.
- Cash, jewellery, important documents, and original copies of irreplaceable documents should be kept by you. High-value items, special equipment, lithium batteries, artworks, collectibles, or items with strict temperature/humidity requirements must be declared in advance and have a preservable, clear confirmation of receipt.
- If there are reasonable grounds to suspect items are illegal, unsafe, or do not meet confirmed receipt conditions, we may refuse them and state the reason; if there is an immediate safety need or legal handling requirement, we will take measures in accordance with the law and within the scope of reasonable necessity.
8. Storing, Retrieving, and Accessing the Warehouse
Door-to-door storage collection, delivery, and management are arranged by the team; this does not mean customers can enter the warehouse at will. Self-delivery, retrieval, and removal from the Central Warehouse require an appointment; the date, retrieval method, and transport fees must be confirmed in advance.
When retrieving, please provide the item or box number, quantity, required date, and delivery address. Whole-batch, partial, or commercial regular collection/delivery arrangements are subject to the selected service and confirmed quotation; the website does not promise all services include same-day retrieval or unlimited free collection/delivery.
9. Service Standards, Damage, and Protection
We shall provide confirmed services with reasonable care and skill. You should also truthfully describe item characteristics, existing damage, and special preservation needs; if damage, loss, or handover discrepancies are found, provide photos, lists, handover records, and related proof as early as possible to facilitate investigation.
Whether insurance is provided, coverage scope, declared value, exclusions, claims procedures, and any liability caps must be separately and clearly confirmed before the service starts. Unless otherwise confirmed in writing, do not assume items are fully insured; any fixed compensation amounts or claim deadlines must have a clearly applicable basis and comply with the law.
Any disclaimers, limitations of liability, or protection arrangements are subject to applicable law and its reasonableness requirements. These terms do not exclude or limit liabilities that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, nor do they affect statutory rights that cannot be excluded.
10. Severe Weather and Unforeseeable Events
If severe weather, traffic disruption, building restrictions, or other circumstances beyond reasonable control affect safety or service fulfilment, we will notify you as soon as reasonably practicable, negotiate rescheduling and other arrangements, and take reasonable measures to reduce the impact.
Unforeseeable events do not constitute a blanket exemption; services paid for but not fulfilled, custodial obligations, and statutory rights of all parties must still be handled according to specific circumstances and the law.
11. Outstanding Payments, Suspension, and Unclaimed Items
If there are outstanding payments or breaches of confirmed service conditions, we will contact you and request resolution; any suspension arrangement must have a legal and contractual basis, considering reasonable notice and item safety.
These terms do not grant us the right to automatically sell, destroy, or forfeit items due to non-payment after a certain number of days. Liens, disposal, or other recovery actions must have a valid legal basis and comply with applicable procedures and notice requirements.
12. Personal Data, Website Content, and External Services
Personal data collection and usage are detailed in this website's Privacy Policy. Please do not send sensitive information unrelated to services via the website or communication platforms; do not impersonate others, submit false information, or abuse the website.
Website articles provide general storage and moving information; individual services and insurance coverage are subject to applicable arrangements confirmed by both parties. Website trademarks, designs, and content rights belong to us or their respective rights holders; customer-original data and item rights are not transferred as a result.
The website may link to third-party services such as WhatsApp or maps, and the use of such services is governed by their applicable terms; this arrangement does not exempt us from responsibilities we must bear by law for our own services.
13. Terms Updates, Disputes, and Contact
Terms amendments will list the version and effective date. Existing confirmed bookings will not automatically change to use terms that are significantly more disadvantageous to you just because we updated the webpage; if changes are needed, we should notify you clearly and obtain necessary consent separately.
Services and disputes are governed by the laws of the Hong Kong Special Administrative Region and handled by courts with jurisdiction in Hong Kong, without prejudice to any jurisdiction or consumer rights that cannot be excluded by law. Both parties may try to resolve disputes through customer service first; we do not replace legal or court rulings with 'final decision rights'.
Contact One Plus One Storage: Phone 3188 1889; WhatsApp 6928 9628; email enquiry@opoexpert.com.hk; address: Room 916-917, Nam Fung Commercial Centre, 19 Lam Lok Street, Kowloon Bay.