Q01What is the difference between Door-to-door Box Storage and Door-to-door Storage?
Door-to-door Box Storage is charged by the box, suitable for smaller items like clothing and books; Door-to-door Storage is arranged by volume, suitable for furniture, appliances and bulkier items, handled by our moving team.
Q02How are fees calculated?
Door-to-door Box Storage From HK$25/box/month, Door-to-door Storage From HK$550/Storage/month; starting prices apply to the 6-month plans for document boxes and 12 sq. ft. units respectively. Both services also offer 3-month plans; please refer to service details for full monthly rates and dimensions. Quotes for Central Warehouse, Business Storage, and Local Moving are provided based on actual requirements.
Q03What is the minimum storage duration?
The minimum storage period for Door-to-door Storage is 3 months, with 3-month and 6-month plans available; Door-to-door Box Storage also offers 3-month and 6-month plans. Please consult customer service for other services and special needs.
Q04What is the warehouse environment like?
The warehouse is equipped with 24-hour CCTV, 24-hour air conditioning, and smart door access, with a focus on temperature and humidity management and fire safety compliance.
Q05Can I retrieve items in batches?
Yes. After making a booking, you can retrieve items in bulk or in batches, or arrange for delivery to a new address. Actual timing is subject to confirmation by both parties.
Q06What items are not allowed to be stored?
Flammable, explosive, dangerous goods, contraband, perishable food, and living organisms are strictly prohibited. If you have any questions, please consult customer service first.
Q07Do I need to prepare my own boxes?
The Door-to-door Box Storage service includes free delivery and collection of storage boxes; specific arrangements and service areas are subject to booking confirmation. If you need other packing materials, you may request them when making an enquiry.
Q08Can companies use Business Storage?
Yes. We provide storage for stock, documents, and materials for SMEs, online shops, and offices, and can coordinate with logistics requirements.
Q09Can moving and storage be arranged together?
Yes. Local Moving can be combined with our storage service, for example, items from your old home can be stored first and delivered when your new home is ready.
Q10How to make an appointment?
WhatsApp 6928 9628, call 3188 1889, or email enquiry@opoexpert.com.hk with item details, location, and dates, and our customer service will reply as soon as possible.